Frequently Asked Questions
Find answers to common questions about Spell Swap.
Account & Authentication
How do I create an account?
Click the 'Sign Up' button in the top right corner of any page. You'll need to provide your email address and create a password. No credit card to sign up. After signing up, you'll receive a confirmation email to verify your account.
How do I reset my password?
Go to the login page and click 'Forgot Password'. Enter your email address and we'll send you a link to reset your password. The link expires after 1 hour for security.
Can I delete my account?
Yes. Email us at support@spellswapmtg.com and we'll process the deletion for you. This is currently handled manually, so please allow a few business days — a self-service option is on the way.
What information is required to sign up?
You'll need a username, email address, and a password to create an account. Location is optional and can be added later in Settings to enable distance-based marketplace filtering. We never ask for sensitive information like social security numbers or bank details.
Collection Management
How do I add cards to my collection?
You can add cards in two ways: 1) Manually search for cards using our Scryfall-powered search and add them one at a time, or 2) Import hundreds of cards at once using our CSV import feature. Go to your Collection page to get started.
Can I import cards from CSV?
Yes! We support CSV exports from popular collection managers like Manabox, Moxfield, and Deckbox. Simply export your collection as a CSV file and upload it to Spell Swap. Our system will automatically match cards and add them to your collection.
How do I organize my collection into containers?
Containers help you organize your physical storage. Create containers like 'Binder 1', 'Deck Box', or 'Trade Binder' and assign cards to them. This helps you track exactly where each card is stored.
What card conditions are supported?
We support all standard Magic card conditions: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), and Damaged. You can set the condition for each card in your collection.
Buying & Selling
How do I list cards for sale?
Navigate to your Collection, find the cards you want to sell, and click 'List for Sale'. Set your price and the cards will appear in the marketplace for local buyers. Listing is free and unlimited — a fee only applies once a card actually sells.
What fees does Spell Swap charge?
Listing is always free. When a sale completes, Spell Swap deducts a small percentage from the seller's proceeds — you'll see the exact amount broken out on the transaction before you accept it. Buyers pay the listed card price with no platform fee added; orders under $5 include a $0.30 small order fee to cover payment processing. There are no shipping costs, since every trade is an in-person meetup.
How do I purchase cards?
Browse the marketplace to find cards you want. When you find something, add it to your cart and checkout. This creates a transaction with the seller and automatically sets up a chat thread with them — head to Messaging to arrange a meetup and complete the trade in person.
What payment methods are accepted?
We use Stripe for secure payments. You can pay with credit cards, debit cards, and other payment methods supported by Stripe. You're only charged after you meet the seller in person and confirm you've received the cards — payment goes directly to the seller at that point.
How do I arrange a meetup?
After checkout, a chat thread is automatically created with the seller. Head to Messaging to use it and coordinate a time and place to meet. We recommend meeting in public places like game stores, coffee shops, or libraries.
Privacy & Security
Is my personal information secure?
Yes, we take security seriously. All data is encrypted in transit and at rest. We never share your personal information with third parties except as required by law or to facilitate transactions (like payment processing with Stripe).
How is my location used?
Your location is used only to calculate distance to nearby traders and filter the marketplace. Your exact coordinates are never shown to other users — only the distance between you and them.
Can I make my collection private?
You can mark individual containers as private when you create or edit them, so only you can see what's inside. Whole-collection privacy isn't available yet, but it's on our roadmap.
Troubleshooting
Why isn't my location working?
Make sure you've granted location permissions to your browser. You can also manually set your location in Settings > Location. If you're still having issues, try clearing your browser cache or using a different browser.
How do I report a user?
If you encounter inappropriate behavior, email us at support@spellswapmtg.com with the other user's username and details of what happened. We investigate all reports and take action against users who violate our terms.
What should I do if a transaction goes wrong?
First, try to resolve it directly with the other trader through the messaging system. If that doesn't work, contact us with details of the transaction. We can help mediate disputes and may be able to assist with payment issues.
Still Have Questions?
Cannot find what you are looking for? Our support team is here to help.